Ensure that your document is valid and not expired, without hole punches or other modifications

Ensure your document is in a well-lit area without glare. Natural sunlight is best

Photograph the entire document and avoid cutting off any corners or sides

Ensure the ID is fully visible and in focus

Use the Chrome browser to complete the verification

Make sure the app or program you use to take the pictures does not add any logos or watermarks

Do not obfuscate any information on the ID

If you make a mistake, refresh the page to restart the process. Do not attempt to complete the process if you know there is an error

For US customers, only US state-issued ID such as a Driver's License or Identification cards are accepted. We are unable to accept US passports

For customers outside of the US, we are unable to accept scanned or otherwise saved image files.

Make sure the light is coming from in front of you, not behind you, so your face is clearly visible

Face the camera directly and include from your shoulders to the top of your head, similar to a passport or ID photo

Use a plain wall as a background if possible

Do not wear sunglasses or a hat

If you are wearing glasses in your ID photo, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo