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2-Factor Authentication (2FA)
2-Factor Authentication (2FA)

Adding 2FA to your sFOX account greatly increases the security of your account

Daniel H avatar
Written by Daniel H
Updated over a week ago

Enable 2-Factor Authentication on All Your Accounts

Two locks on your accounts are better than one, especially when hackers everywhere are constantly working on new ways of circumventing locks. Whenever you have the option, you should enable 2-Factor Authentication (2FA). And the chances are good that you have this option in more places than you realize.
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​2FA is a way of using a second type of identification (or a second password), in addition to your password, to authorize access to your account. There are a number of different ways to do this — but not all of them are recommended.

We strongly suggest against using 2FA methods that verify your identity using a phone call or a text message, as SMS text messages or calls are often the weakest link in two-step logins. Hackers have become very good at calling up phone companies and convincing those companies that they’re you, at which point phone-call or text-message 2FA makes your account less secure, not more secure.

It is always worth taking a moment to ensure you have installed the highest level of security for your account.

In order to start enabling your 2FA, please click on the bell icon on the upper-right side of your screen:

Enable 2FA using one of these methods instead:

  1. Download an authenticator app, like Google Authenticator, which randomly generates 2FA codes that change every 30 seconds.

  2. Purchase a universal second factor (U2F), like YubiKey, which acts as a kind of encrypted USB key you can insert into your computer as a form of 2FA.

Look in the security sections of all your Bitcoin accounts now and enable 2FA. Also be sure to check your email accounts: many people overlook securing their email accounts, and email gets hacked all the time.

Enable 2-Factor Authentication on sFOX

  1. Log into your sFOX account and navigate to the Security page (https://trade.sfox.com/security)

  2. Follow the instructions to either scan the QR code on your preferred 2FA app or add a U2F device

Enable U2F on your sFOX account

  1. Log into your sFOX account and navigate to the Security page (https://trade.sfox.com/security)

  2. Select "Add U2F"

  3. Type in your sFOX account's password

  4. You'll be prompted to touch your security key

Help! I set up my 2FA and now I can't access my account

There are a number of reasons why your 2FA is not working. When using your 2FA, open the authentication app on your phone and wait for a full cycle prior to inputting the code.

Another factor might be that your app was accidentally deleted on your phone, or the 2FA entry was deleted from your 2FA app. In any case, please contact us at support for immediate assistance.

If you have troubleshooted that your app was accidentally deleted or for whatever reason you might want to reset your 2FA, please email support the following:

  1. A selfie of you holding your ID and a sheet of paper with today's date and your signature written on it. The ID, paper, and your face should be visible in the picture.

  2. A picture with your ID and a sheet of paper with today's date written on it. The ID and paper should be legible in the picture.

  3. Confirm the last USD deposit or withdrawal amount you requested.

You may attach this document to your email (preferably in jpeg or png format). 

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