Some deposits or withdrawals require the user to complete a support call. You will receive notifications on site and via email if your order falls into this category and requires a call.

If our support team is more than 30-minutes late in reaching you on the day of your call, please reschedule your call at the link emailed to you. To help you locate the email, the subject contains the phrase "Required Support Call".

Please also note that your order may be canceled if our team is unable to reach you on the day of your call so it is very important to make every attempt to complete the call at your originally scheduled time.